Shipping Information Orders may take 2 to 3 weeks to arrive, although usually much quicker. While we do our best to ship orders as soon as possible, once we hand a package off to USPS or UPS we have no control over how fast it gets to you or in what shape it will arrive. We generally ship USPS 3 to 4 Day Priority, but please keep in mind the Post Office does not guarantee they will deliver packages in that time frame. Large prints, high end prints and large orders usually ship UPS ground service, which can take up to 7 to 10 business days depending on what part of the country you live in.
To see shipping charges for an order, just view the shopping cart after adding items. Shipping cost will then be displayed. Cost for shipping is based on weight, size, and amount of packaging materials needed per order. Costs are set as low a possible.
We do our best to package every order in a manner that will protect the objects inside; however we can not guarantee delicate handling from the shipping services available to us. If you receive your order and it is damaged, please contact us as soon as possible.
At this time it is not standard practice to ship international. If you are interested in international delivery please contact us to discuss options.
Rush Shipping / Timeframe
We do not offer rush shipping as standard practice. But, if you would like to request rush shipping please contact us and we can discuss options. Please place orders at least three weeks before they are needed. We strive to process orders as quickly as possible. In rare cases, an item may not be in stock at the time of purchase and may take a few additional days to obtain. If for a special event, ordering ahead will give you the best chance of receiving your order on time.
We do not accept returns - exchanges only. Some items, such as giclees, cannot be exchanged. Often, returned items come back to us damaged in shipping and we are not able re-sell them. We will accept exchanges for new merchandise. All shipping costs incurred during the exchange will be paid by the customer. If you need to exchange an item, please contact/email us first for exchange instructions. Items will only be accepted for exchange if postmarked WITHIN 30 DAYS of purchase. Items sent back beyond 30 days or exchanges in damaged, unsellable condition, will not be accepted. Items returned to us without following all exchange guidelines may be refused. Please send exchanges well packaged and if necessary, by insured mail. Please include any exchange information you receive from us with the exchange. If you email us to make a change or cancellation to your order and it has already shipped, we will accept exchanges only.
If you receive the wrong item in your order, please email us immediately. We will review your order and take steps quickly to correct the mistake.
Order Support If you have a question about an order you have placed, please email us. Include your name, email address, the date you placed your order and the items ordered. For the fastest response from us, respond directly from the order confirmation email you were sent after you placed your order. Please do not email us with incomplete information as we may not be able to find your order.
If you have any further questions or comments about your order, please send an email to the address provided during checkout. We do our best to answer all emails as quickly as possible, however holidays or uncontrollable circumstances may delay our response time. If you need to contact us regarding your recently placed order, please do so immediately after placing it - we will receive it before your order is processed.
Personally identifiable information is only requested and collected in areas of this web site where the visitor has requested that we respond directly and/or personally to them or site functionality requires such information. For example, it is collected for order shipping and credit card verification purposes or when sending email to a recipient.
Visitor and Customer Data:
Personal information and data collected in all areas of this site is never shared or sold.
This site only uses "Session" cookies that last the duration of the site visit as well as cookies to track shopping cart information, so the customer’s shopping cart information remains if they navigate away from the page. These cookies automatically expire after 15 days and hold no personal information.
Security is a top concern and measures are taken to ensure the protection of all submitted customer data. Credit card information is protected by an SSL at checkout. All data submitted here is safe and confidential.